Package Selection Case Study

The Challenge

A medium-sized Commercial client needed to implement a wide scale and complex business transformation project which required the selection and simultaneous replacement of multiple mission critical systems, including their ERP solution.

The Haverstick Approach

Haverstick began this project by leveraging a business process re-engineering and improvement approach. Working as a set of blended teams consisting of both Haverstick consultants and client analysts, all primary and secondary business processes were documented in their “as-is” state. During this processes, the teams worked to identify gaps, redundancies, and opportunities for new or improved processes.

Once the documentation of the “as-is” business processes models and associated information was complete, the teams modeled the desired “to-be” processes and elicited business level requirements. Using a requirements management tool, the teams tagged all business requirements with their associated system and packaged the requirements on a system by system basis for inclusion in the appropriate Request for Proposal (RFP). Each team also developed key use cases and scenarios based on the “to-be” business process models and requirements.

During the creation of RFP packages, business requirements and the results of gap, redundancy, and improvement analysis were used to develop business cases for each of the systems to be replaced to ensure a return on each investment. Once RFPs were assembled and business cases approved, Haverstick assisted the client in selecting vendor candidates, organizing and coordinating vendor demonstrations, scoring vendors based on a functional, technical, and cost fit approach, revising business case financials based on updated vendor estimates, and assisting in the package procurement process.

Post-vendor selection and procurement, Haverstick went on to provide architectural and project management oversight during the implementation.

The Results

As a result of the partnership between Haverstick and the client and Haverstick’s package selection approach, the following results were achieved:

• Replacement of over 20 custom developed and open source solutions with three (3) commercial off the shelf (COTS) and software as a service (SaaS) applications reducing the cost and complexity of the IT platform
• Increased efficiency of business processes due to a complete redesign
• Elimination of redundant business processes and system capabilities
• Improved systems and process “thinking” on the part of line management and staff as a result of participating in requirements elicitation and business process re-engineering activities
• Establishment of a business case approach which the client could use moving forward to make future business decisions

What We Do